You may return any item within 15 days of its arrival date. Returned items must be received in new, unused original condition. To return an item please notify us via email firstname.lastname@example.org and we will begin the return process. Item(s) must be received within 2 weeks of notice to be eligible for refund. Once the product has been received and inspected at our facility we will issue a full refund less shipping charges. Sale items and items made with merchandise credit cannot be returned. We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) and place a new order.